Data Privacy Policy
Welcome to Vegas Hero Casino's Privacy Policy. This page explains how we collect, use and protect the personal information you provide when you open an account, use our services or visit our website. We respect your privacy and set out below the types of data we process, how we use it, and the choices available to you.
Types of data we collect
We collect information that helps us provide and improve our services. That includes personal data, technical data and transactional data. We only collect what is necessary for account management, payments, security and customer support.
Personal data
Personal data covers details you give us when registering or communicating with us. This may include your name, date of birth, email address, postal address, phone number and identity documents where verification is required. We also store account credentials and preferences linked to your profile.
Technical data
Technical data is automatically collected when you use our site. This includes IP address, device and browser information, operating system, language, session identifiers and activity logs. We use this data for fraud prevention, security and to improve site performance.
Transactional data
Transactional data covers deposits, withdrawals, bets, game play history and payment method details. We retain records of transactions and relevant communications to meet contractual and legal obligations, and to resolve any disputes.
How we use your information
We process your data to operate your account, process payments, carry out identity checks, provide customer support, detect and prevent fraud, and meet legal responsibilities. We may also use aggregated or anonymised data for service improvement and analytics. We do not use your personal data for marketing without your consent.
Data protection practices
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and third parties who require it to provide services on our behalf. Where third parties process data for us, we put contracts in place to ensure protections are maintained.
Cookies and tracking technologies
We use cookies and similar technologies to operate the website, remember preferences and support security and analytics. You can control cookie settings via your browser or through our cookie banner where provided. Disabling certain cookies may affect site functionality.
User rights
You have rights over your personal data, including access, correction, restriction of processing and deletion where applicable. You can also object to certain processing and request a copy of your data in a portable format. Requests will be handled in line with applicable data protection law.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team at [email protected]. We may require proof of identity before fulfilling requests. Some data may be retained where we have legal or legitimate grounds to do so.
Information sharing and third parties
We may share data with payment providers, identity verification services, fraud prevention partners, analytics vendors and legal advisors. We will only share the minimum necessary information and require partners to safeguard your data.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be communicated on the website. We recommend you review this page periodically to stay informed about how we handle your information.